Underwriter - Dubai, United Arab Emirates - Bupa

Bupa

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Underwriter

Sukoon Insurance Company, Omar Bin Al Khattab Street | Next to Al Ghurair Mall, Deira P.O. Box 5209, Dubai, United Arab Emirates

Full Time Permanent (40 hours per week) - Onsite

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.

You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa.

We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

Understand and assess the medical risks associated with medical conditions and the range of potential treatments and their costs.

What you'll do:

Understand and assess the medical risks associated with medical conditions and the range of potential treatments and their costs.
Consider the business implications and customer needs associated with the medical risk assessment as appropriate to make an accurate decision.
Take responsibility of working collaboratively with other business areas such as sales to achieve the best outcome for both the customer and the business.
To maintain up to date knowledge of all Bupa Global products to ensure accurate assessment of risk as well as any policy changes that influence medical risk.
Act as an expert point of reference to other areas of the business within Bupa Global in relation to underwriting and medical nondisclosure.
Use medical risk assessment techniques to assess the level of potential medical risk associated with a claim or a preauthorisation request.
Proactively contact medical/healthcare practitioners, members, providers, service partners and intermediaries in the most appropriate way to gain sufficient information to make a decision.
Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
Be tenacious in approach, pursuing each case to the best of our ability ensuring that we explore every appropriate angle, and gain the widest and most comprehensive view of the case before deciding.
Record full and robust case investigation information and decisionmaking rationale and adhere to defined referral, escalation, and decisionmaking standards.
Ensure all cases are dealt with in a consistent and timely manner and in line with the agreed service level.
Comply with all regulatory and governance requirements including DHA, IA, DOH and Treating Customers Fairly.
Achieve all targets for contact handling, turnaround times and quality.
Participate in regular 121s and team meetings with your manager.
Support new team members and act as a role model for the team demonstrating outstanding personal behaviours and performance.
Contribute to the continuous improvement process by challenging existing processes and contributing ideas for improvement.
Proactive submission of improvement initiatives to enhance loss ratios and service.
Identify sources of data and analyse data to make rational decisions and reasonable recommendations.

What you'll need:

Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
Sound medical knowledge, gained through internal training and experience and/or previous medical background. Ability to identify sources of data and analyse data to make rational decisions and reasonable recommendations.
Experience of medical underwriting, risk assessment or claims management and decisionmaking within the healthcare sector or protection insurance arena.
A track record of achieving and exceeding productivity and quality targets in a high performing team environment Highly customer focussed, considering impact on customers and business, and responding promptly and cooperatively to internal and external customers balancing decisions with the needs of the customer and of the business.
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
An ability to speak a second language would be an advantage

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for t