Service Coordinator - Dubai, United Arab Emirates - ParkerConnect

ParkerConnect

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Responsibilities:

-
Handle Spare Parts & Service Operation process. Creates WO, delivery notes,

technicians time accounting, invoicing & follow up on payments if any.
-
Work on CRM( Salesforce), follow up until completion with Service Operation & customers
:

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Follow up & completion of time bound task & report to Service Administrator
:

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Managing Tools Inventory:

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Lease Fleet management

Contracts, PO and Invoices:

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Invoices for Commissioning & Internal Service jobs.

Job Requirements:

Experience & Knowledge:

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Knowledge of Service Business

Similar industry:

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Should have financial understanding (Cost & Revenue & Profit) & understand Customer

Satisfaction.
-
Prefer to have experience in SAP:

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Experience on sales force will be added advantage.

Education:

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Commerce Graduate

Skills:

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Well versed with computer & usage of excel, words and power points:

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Able to generate qualitative report towards customer and management:

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Customer Handling, Verbal & written communication skills are mandatory:

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Multi-tasking

Personality Attributes:

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Result Oriented & team player:

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Customer Handling skill / knowledge

Preferred:

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With relative experience in local market:

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Should be equipped with driving license and easy to move around as needed:

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Speed is the key working as service coordinator.

KPIs
-
Repair Quotation to be converted into WO timely and WO to be invoice immediately once

marked as work complete by operation with signed completion report from customer.
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Invoice Submission towards customer and get the acknowledgement
:

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All internal WO to be invoice:

-
Customer satisfaction:

-
Service Financial reporting/Monthly Service closing:

Min Experience:

3 Years

Salary:

AED 8000

Temp/Perm:

Permanent

Location:

Dubai

Posted Date:

May 8, 2023