Customer Support Aftersales Manager - Dubai, United Arab Emirates - HCP International

HCP International

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Category:
Vehicle Manufacturer: Management

Location:
Dubai, United Arab Emirates

Salary:
Basic salary AED 27,500 per month plus HRA and annual bonus

Job Ref:1023

ROLE DETAILS:

Our client is a leading passenger car vehicle manufacturer with regional headquarters based in Dubai.

They currently have a rare and exciting career opportunity within their customer support department for a
Customer Support Aftersales Manager to join their dynamic team.

Responsibilities

In conjunction with the Importers, develop an Annual Business Plan, Service & Parts Marketing Plan and operational measures to improve their business and process performance.
Effectively manage customer satisfaction, retention through highquality processes and implementation of Service & Parts strategies, policies and manufacturer guidelines.
Continuously monitor and review Importer Service & Parts performance and develop risk measures.
Undertake market analysis and propose recommendations to maximise market potential.
Primarily focussed on customer satisfaction within the service area
Determination of the standards and framework conditions for individual sales promotion and approval of overarching measures.
Support the Importer with escalated customer, warranty, parts and service issues.

Requirements:

University degree essential, preferably in Economics, Business Administration or Industrial Engineering and Management or similar education.
Management experience in the automotive Aftersales industry with a premium manufacturer (OEM) is preferred and would be advantageous.
Welldeveloped analytical, presentation, organisational and time management skills.

Salary & Benefits
Basic salary
AED 27,500 per month, plus HRA allowances and a competitive annual bonus.

**Application