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  • Client Advisor - Dubai, Dubai - Hermès

    Hermès
    Hermès Dubai, Dubai

    2 months ago

    Description

    Main Responsibilities
    Sales and Service:

    • To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
    • To engage with the client with sincerity.
    • To make the client feel comfortable by creating a bond through conversation.
    • To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

    Customer Relationship Management:

    • Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
    • Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

    Administrative and Visual Merchandising:
    To oversee, under the Store Manager/ Floor Manager's supervision, that:

    • The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
    • The departments are always well stocked.
    • The products are well stored or folded in order to prevent any damage.

    Operations:

    • To partake in management tasks associated with sales.
    • Adhere to the administrative procedures concerning exchanges, returns and repairs.
    • Be accountable and responsible for ad hoc mission entrusted by the store management.
    • To share clients feedback on products.
    • To propose ideas for improving the daily running of the store and the service deliver.

    Requirements

    • Proven track record in a sales position in luxury retail.
    • Empathy & sincerity when serving customers.
    • Professionalism in services provided to the customer.
    • Individual contribution to the turnover in the sector.
    • Positive attitude within the sales team.
    • Familiarity with the products.
    • Punctuality, flexibility, reactivity.

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