CRM Manager - Dubai, United Arab Emirates - Christian Dior Couture

Christian Dior Couture
Christian Dior Couture
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Company:
Christian Dior Couture

  • Country / Region : United Arab Emirates
  • City : Dubai
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Communication & Events
  • Experience required: Minimum 5 years
  • Reference No: CDC07858
  • Date of publication:

POSITION

CRM


The CRM Manager will be responsible for Dior's Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience.


Main Responsibilities:


  • Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
  • Collaborate with internal partners for different reporting and analysis needs.
  • Contact Clients directly for feedback.
  • Train and coach the store team on customer relationship.
  • Organize training sessions.
  • Monitor the results of the actions and update the database accordingly.
  • Support the team in offering an extramile service to our top clients in order to retain them.
  • Help teammates build customer loyalty and maximizing it in order to create foot flow instore.
  • Distribute high potential prospects to the sales team with objectives to achieve.
  • Maximize the top client's potential on high value items, special orders and preselling.

PROFILE

Profile:


  • Bachelors degree/Diploma in Business Administration/Marketing.
  • Minimum of 5 years' experience in a relevant position in CRM/Marketing.
  • Strong analytical skills.
  • Outstanding communication skills.
  • Can work on his own and within a team.
  • Inspiring and legitimate.
  • Good customer service skills.
  • Accurate and pays attention to details.
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
  • Identifies new and better approaches to work processes and incorporates same in own work.
More jobs from Christian Dior Couture
See all jobs of Christian Dior Couture