Guest Relations Agent – Russian Speaker - Dubai, DU, United Arab Emirates - Palazzo Versace Dubai

    Palazzo Versace Dubai
    Palazzo Versace Dubai Dubai, DU, United Arab Emirates

    2 days ago

    Description

    Job description

    Main Responsibilities:

    • Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.

    • Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.

    • Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

    • Coordinate with all departments to ensure guest preferences and expectations are met.

    • Promote hotel services, facilities, and upsell room categories and experiences.

    • Handle VIP arrivals and ensure their stay exceeds expectations.

    • Maintain updated guest profiles and preferences in the PMS.

    • Provide personalized recommendations for local attractions, dining, and events.

    • Maintain a strong presence in the lobby and public areas to assist guests proactively.

    • Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

    Job requirements

    Candidate Requirements:

    • Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.

    • Fluent in Russian and English (both written and spoken); additional languages are a plus.

    • Impeccable grooming and professional appearance.

    • Strong communication and interpersonal skills with a guest-first mindset.

    • Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.

    • Ability to work flexible hours, including weekends and holidays.

    • High level of cultural awareness and sensitivity.

    On-site
    • Dubai, Dubai, United Arab Emirates
    Front Office

    All done

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