Receptionist - Abu Dhabi, United Arab Emirates - STAR SERVICES LLC.
Description
United Arab Emirates Abu DhabiHSC Any
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Job Detail Job ID:
- SS2023JD400
This role plays an important role in ensuring that any patient who visits the center is given with the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient's appointment.
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Administration
Greet and welcome the patient to the center
Register patient information on the system as per the center's protocol
« Verify and update patient's information and assisting them to complete all necessary forms and entering them onto the system
Check daily appointment schedule of assigned dentist and schedule patients' appointment accordingly
Check notes made by the dentist before making the booking or giving an update to the patient.
Ensure that medical insurance is approved before confirming the appointment with patient
Call and reschedule those patients who missed their appointment
Fill in cancelled and noshow appointment
Confirm upcoming appointment and providing update to the assigned dentist
Answer and manage other incoming calls
Maintain and manage patient records up to date
Patient Relation
Ensure that patient is treated with utmost care as per the general service standards of the center
Monitor movement of patient at the reception area
Ensure that patient does not leave any items at the reception area (ie. Emirates ID, etc)
Ensure that all checked in patients are sent to room promptly
Provide update to patients in case there will be changes in their appointment
Remind patients about the protocol of the center
Manage any patient's concerns/issues before escalating to Senior Receptionist
Compliance
Maintain and update patient information in compliance with the data protection policy of the
center
Keep oneself up to date about the new / changes in policy and procedure in the center
Attend any renewal training arranged by the center:
- Skills Required
- receptionist
, United Arab Emirates
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