Customer Service Associate Jobs in Dubai - Johnson & Johnson

Description

1- Customer Service AssociateJob: Full TimeLocation: Dubai, UAEJob Responsibilities:

Deliver on Customer Service key performance indicators and metrics within quality, compliance and safety requirementsEnsure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issuesInvestigates and resolves customer complaints regarding billing, shipping delays and products.

Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.


Job Requirements:
Experience within a Customer Service/Operations environment, ideally within a FMCG industryFluency in English & French, written and verbal.
High degree of customer focusProactive and creative approach to problem-solving and complaint handling/escalation

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