Customer Service - Dubai, United Arab Emirates - THG INGREDIENTS MIDDLE EAST FZE

Description

• Prepare quotations, order confirmations, invoices, packing lists, and full set of documents.
• Coordination with logistics department for shipments & deliveries.
• Hands on experience with MS Office and preferably CRM systems.
• Maintain an organized and accessible file system for administrative and sales professionals.
• Creating and processing orders in a timely manner, sending order confirmations, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks.

• Arabic speaking
• An academic degree.
• Professional experience in aftersales.
• Sound knowledge of the required software tools.
• Good communication skills.
• Strong organisational and problemsolving skills.

• Dubai: Reliably commute or planning to relocate before starting work (required)

• Customer service: 2 years (required)

• Arabic (required)