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- Motivate, discipline, direct andsupervise the work of all employees in In-RoomDining
- Develop and maintain training programsto ensure a high degree of staffprofessionalism
- Manage day-to-day operations ofIn-Room Dining
- Handle complaints and makeeffective service recovery
- Ensure standards arebeing followed in accordance with F&B policies andprocedures
- Ensure all employees have fullproduct knowledge
- Regularly inspect food& beverage quality
- Follow establishedand proper Accounting procedures
- Hold monthlyone-to-one staff meetings to establish and monitor targets andachievements, and update performance logsaccordingly
- Conduct daily roll calls and ensureemployees adhere to grooming standards
- Developmaintenance schedules
- Liaise with stewarding oninventory and breakage control
- Maintain dailylog book maintaining clear and concise information on theoperations.
- Establish guest database withpreference records of regular guests
- Scheduleemployees to maintain Hotel's service standards withinbudgeted labour costs
- Assign responsibilitiesto subordinates and conduct regular performancechecks
- Implement weekly cleaning schedules foroperating equipment (trolleys, pantry,etc)
- Manage organization and cleanliness ofdepartmental areas by conducting weekly walk-throughs with HygieneManager, Housekeeping and EngineeringDepartment
In Room Dining Manager - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery
