Ground Crew Manager - Abu Dhabi, United Arab Emirates - Farah Experiences

Farah Experiences
Farah Experiences
Verified Company
Abu Dhabi, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description
**Job scope: - Manages a team of ground crew colleagues and comms controllers.

  • Manages ground crew and comms control schedules
  • Ensures computer systems are running efficiently
  • Holds regular briefings for the GC and comms control colleagues
  • Attends regular meetings with their manager
  • Delegates tasks and ensures goals are met
  • Trains colleagues on how to use the Tunnel 3system.m
  • Handles customer complaints
  • Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
  • Review department policies and update them when necessary
  • Ensure inventory and stock is well managed
  • Preform other duties given to him/her by the operations director
  • Understands live promotions and helps create new ones
  • Ensures a smooth customer journey
  • Makes development plans for GC colleagues and conducts appraisals
  • Approves any shortages
  • Applies or approves a credit note when necessary
- knowledge and understanding of all areas of the experience

  • Has the ability to manage time effectively while setting the tone of the team though modeling and leadership
  • Interviewing and hiring new employees
  • To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues
  • To ensure any broken or damaged equipment is reported and monitored effectively
  • To manage food and beverage inventory, ordering and stocking
  • To lead and manage the food and beverage department
  • To maintain a safe and healthy working environment that is compliant with local regulations (ADFCA) and international (HACCP) best practices
  • To recruit, train and develop a team which passionately delivers guests service excellence
  • To monitor food and beverage operational, food safety and hygiene reports to be updated on the daily events in the department To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues

To be considered for the role, you will need to have:

  • Bacheor Degree or equivalent
  • Minimum 2 years' experience working within a theme park / climbing gym or wind tunnel
  • 2 years working in a guest experience role
  • English intermediate speaking and writing skills or higher
  • Knowledge on how to work MS programs
  • Outside of the box thinking
  • Proactive
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