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- Ensure Incidents and CustomerRequests are managed end to end until resolution, includingescalation to internal teams and third parties asneeded.
- Support customers in resolving customerqueries and issues via a variety of communicationchannels.
- Ensure that all service managementprocedures are followed, have the ability to prioritise tasks toensure SLA's are adhered to whilst ensuring a qualityservice to customers.
- Stay abreast of changesin company products, whilst making recommendations to improve theproducts based on customer feedback.
- Providefunctional training and guidance to new customers of thebusiness.
- Translate technical requirements andqueries, then relaying the solutions to queries in a way thatnon-technical executives canunderstand.
Customer Service Agent - Dubai, United Arab Emirates - KINGSTON STANLEY
