Call Center Supervisor - Dubai, United Arab Emirates - CGD

CGD
CGD
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

A leading healthcare in UAE is currently looking for a
Call Center Supervisor who will be responsible to supervise the clinic's call center and agents.

Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the management.

5 years' experience in a similar field with health care background is mandatory.

Experience in UAE is mandatory with knowledge in Dubai Health Authority policies and regulations.

Ability to plan and implement call center strategy.

Determine targets for the call center and ability to achieve the target.

Ability to coach, train new call center agent and continuous training for the existing agent

Evaluate and review the performance of the team on monthly, quarterly, and yearly basis.

Ability to prepare, analyze and monitor call center KPI and metrics.

Outstanding verbal and written communication, interpersonal and leadership skills

Excellent organizational and time-management skills

Strong understanding of company products, policies, and services.

Excellent problem solving, leadership, and customer service skills.

Analytical, efficient, and thorough.

Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Flexible and willing to work on a shifting schedule.

Fluent in English and Arabic.
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