Technical Specialist - Dubai, United Arab Emirates - Encore Canada

    Encore Canada
    Encore Canada Dubai, United Arab Emirates

    2 weeks ago

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    Description

    Responsibilities

    Job ID TECHN025549 Date posted 10/02/2023

    Requirements

  • Must have live event industry experience
  • Onsite rigging experience (ground rigging, high rigging)
  • Extensive proficiency in Vectorworks
  • Leadership skills
  • Customer Service skills
  • Strong communication skills
  • Computer skills
  • Certification in Rigging

    • Key Job Responsibilities

    Equipment Operation

  • Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
  • Do the Right Thing - Complies with all Company security and safety measures.
  • Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
  • Ensures equipment is secure from theft and/or damage when in use.

    • Customer Service

  • Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/venue/client relationship.

    • Training/Staff Development

  • Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

    • Event Supervision

  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.

    • Equipment Maintenance

  • Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.

    • Performs inventory and forecasting of equipment needs.