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- Notifying clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines
- Issuing quotes and providing license renewal information to clients and professional partners
- Monitoring and updating the CRM system regularly when managing a portfolio of work
- Accurately analyzing the content of all documentation such as passports, application forms and resolutions
- Responding to all partners' and clients' emails and queries on a range of scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZA's reputation and integrity is maintained
- Operating closely with sales, finance, and operations departments
- Performing other job-related duties as assigned by Management
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively on phone calls and during sporadic face-to-face interactions
- Strong attention to details
- Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
- Customer Service and Client Relationship Management experience is advantageous
- International team (over 50 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
- Invitations to participate in various company functions, staff events, and department team building events
- Opportunities to learn, develop and grow with the organization
- Being part of a motivated team and Moving-Forward-Company-Culture
Client Relations Offier - Dubai, United Arab Emirates - IFZA
Description
Job overview:The Client Relations Officer oversees the entirety of the administrative process required to renew trade licenses on an annual basis while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly.
Main responsibilities: