Customer Relationship Management - Dubai, United Arab Emirates - Fiqraa

Fiqraa

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

April 8, 2024

Responsibilities:

Collaborate with crossfunctional teams to define CRM requirements, objectives, and key performance indicators (KPIs) aligned with business goals.
Implement and configure CRM software and tools to meet business needs, including customizing workflows, fields, and dashboards.
Import, clean, and maintain customer data in the CRM system, ensuring accuracy, completeness, and consistency of information.
Train users on CRM best practices, processes, and features to maximize adoption and utilization across the organization.
Develop and document CRM policies, procedures, and guidelines to standardize data entry, reporting, and customer interactions.
Monitor and analyze CRM data and metrics to identify trends, insights, and opportunities for improving customer engagement and retention.
Create and distribute reports, dashboards, and analytics to track CRM performance, measure KPIs, and provide insights to management.
Implement and manage integrations between CRM and other business systems, such as marketing automation, sales, and customer support tools.
Collaborate with marketing, sales, and customer support teams to develop and execute targeted campaigns, promotions, and initiatives based on customer data and insights.
Stay updated on CRM trends, best practices, and new features to recommend enhancements and optimizations to the CRM system.

Requirements:

Bachelor's degree in business administration, marketing, information technology, or a related field.
Proven experience in CRM administration, implementation, or management, preferably with Salesforce, Microsoft Dynamics, or another CRM platform.
Strong technical skills, including proficiency in CRM software, database management, and data analysis tools.
Excellent communication and interpersonal skills.
Analytical mindset and problemsolving skills, with the ability to interpret data, identify patterns, and recommend actionable insights.

Job Type:
Full Time
Job Location:Dubai