Description:

- Doha
- - KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 10 countries with a regional head office in Dubai and more than 60 distributor markets within the region. We are looking for a Maintenance Technician with a service mindset to provide professional service to our customers in the UAE. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

Responsibilities

Customer relationship management

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

Responsible for accurate and real-time back reporting of work performed (at the equipment level)

Accountable for equipment safety and performance

Accountable for identifying site risk, and communicate them to his supervisor

Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure

Accountable for identifying “unplanned” service repairs based on the equipment needs.


Service operations

Accountable for the end-users and the site safety

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes

Accountable for raising sales to lead to his supervisor

Accountable for very precise and timely back reporting of the work done according to the process

Responsible for submitting timesheets based on the execution

Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition

Responsible for regular update of his supervisor on all relevant information

Requirements

ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent

Good verbal and written English communication skills

Candidate with basic IT skills will be given preference

Candidates with basic digital foundation skills will be the right candidate for this position

Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must

Candidates meeting the above requirements should only apply for this position

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

calendar_today6 days ago