Client Relations Officer - dubai - IFZA Dubai

    IFZA Dubai
    IFZA Dubai dubai

    2 days ago

    د.إ132,000 - د.إ300,000 (AED) per year *
    Description
    Dubai, United Arab Emirates | Posted on 14/10/2025

    IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure.

    We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
    Job Description

    The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients.

    The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.


    Responsibilities:
    Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
    Issuing quotes and providing license-related documentation to clients andprofessional partners
    Monitoring and updating the CRM system regularly when managing aportfolio of work
    Accurately analysing the content of all documentation such as passports,application forms and resolutions
    Responding to all partners' and clients' emails and queries on a range ofscenarios faced by licensees
    Delivering exceptional levels of customer service, ensuring IFZA's reputationand integrity is maintained
    Fostering long‑lasting business relationships with clients and professionalpartners
    Handling complaints and finding optimal solutions to ensure clients' happinessand retention
    Operating closely with sales, finance, and renewals departments
    Performing other job‑related duties as assigned by Management
    Requirements
    Full English proficiency is required
    Additional spoken languages are a plus
    Intermediate computer literacy is required e.g., MS Office
    Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
    Strong attention to details
    Customer Service and Client Relationship Management experience isadvantageous
    As anemployee of IFZA, you can expect:24 working days as annual leave
    Annualflight home
    Medicalinsurance plan (with the option to upgrade at your own cost)
    Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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