Associate - Customer Service (Logistics Experience Mandatory) - abu dhabi - Shipa Ecommerce

    Shipa Ecommerce
    Shipa Ecommerce abu dhabi

    1 week ago

    Description

    Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC.

    Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards.

    We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services.

    Shipa Delivery's technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

    We celebrate versatile and self-driven candidates.

    We need you to be obsessed with customer engagement and be a force of evolution to make us better every day.

    Our culture is all about speed and care.
    Role SummaryCustomer Service Associate is responsible to manage last-mile delivery operations for a pharmacy client.

    The role involves coordinating orders, following up with drivers, ensuring timely deliveries, maintaining effective communication between the pharmacy and operations team, and handling day-to-day operational challenges.

    The ideal candidate should have a logistics background, be computer-savvy, and have excellent coordination skills.
    ResponsibilitiesAssign orders to delivery drivers and monitor progress until delivery completion.

    Track and optimize delivery routes to ensure timely and efficient up with drivers regularly to prevent delays and resolve issues quickly.

    Serve as a point of contact between the pharmacy client and operations team.
    Ensure proper documentation of all orders, deliveries, and customer interactions.
    Communicate proactively with the pharmacy and internal teams regarding delays,exceptions, or changes in schedule.
    Assist in planning and scheduling deliveries to manage workload efficiently.
    Support reporting by providing daily/weekly updates on delivery status, driver performance,and operational challenges.
    Handle customer queries or complaints professionally and escalat[e] when necessary.
    Your QualificationsBachelor's degree preferably in logistics and supply chain managementMinimum 1 year of Customer Service experience required.
    Experience in or exposure to logistics and ecommerce, preferred.
    Your ProficienciesExcellent verbal and written communication skillsTeam Player, strong interpersonal skills.
    Work well under pressure in a fast-paced and professional environment.
    Good computer knowledgeKnowledge in strategic planning
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