Customer Service Executive - Fujairah, Fujairah Emirate
Only for registered members Fujairah, Fujairah Emirate, United Arab Emirates
1 month ago
* This salary range is an estimation made by beBee
Job summary
The Customer Service Executive role will be responsible for achieving and maintaining excellent customer satisfaction.
Responsibilities
- Manage incoming phone calls / enquiries that must be attended within set KPIs.
- Prepare and provide accurate, valid, and complete information about the ME ports along with the quoted PDAs when / as required.
- Coordinate customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure suitable resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Identify and assess customers' needs to ensure satisfaction.
- Follow communication procedures/guidelines.
- Prepare reports by collecting and analysing customer information.
- Adherence to Quality Management System and Health, Safety and Environment: Ensure compliance to all relevant safety, quality and environmental procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of the high-quality products / services and a responsible environmental attitude in accordance with Inchcape's QMS and HSE policies and procedures.
Job description
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