Customer Service Representative - Dubai, United Arab Emirates - Cake Away
1 week ago
Description
Title:
Customer Service Representative (Custom Cake Specialist)
Location:
Dubai Silicon Oasis
Position Overview:
Key Responsibilities:
- Engage with customers promptly and professionally, demonstrating empathy and understanding of their cake needs and preferences.
- Gather detailed information from customers regarding their cake requirements, including design, flavor, dietary restrictions, and delivery preferences.
- Collaborate closely with our cake designers to ensure accurate interpretation of customer requests and timely delivery of customized cake designs.
- Provide customers with accurate pricing quotes and delivery timelines for custom cakes, adhering to company policies and procedures.
- Handle customer inquiries and concerns efficiently, resolving issues promptly to maintain high levels of customer satisfaction.
- Maintain organized records of customer interactions and cake orders, ensuring accurate documentation and follow-up.
- Stay updated on current cake designs, trends, and baking techniques to provide customers with informed recommendations and advice.
- Coordinate with other departments, such as sales and production, to ensure smooth order processing and fulfillment.
- Continuously seek opportunities to improve the customer service experience and contribute to the overall success of the cake shop.
Qualifications:
- Previous experience in customer service or a related field, preferably in a bakery or food service environment.
- Strong interpersonal and communication skills, both verbal and written, with a friendly and professional demeanor.
- Ability to multitask and prioritize tasks effectively in a fast-paced, dynamic environment.
- Detail-oriented with excellent organizational skills and the ability to maintain accurate records.
- Passion for baking and creative cake design, with a basic understanding of cake ingredients, flavors, and decorating techniques.
- Proficiency in using social media platforms and other communication channels for customer engagement.
- Flexibility to work weekends or evenings as needed to accommodate customer inquiries and order deadlines.
- High school diploma or equivalent; additional education or training in hospitality, culinary arts, or customer service is a plus.
Salary:
AED2, AED3,500.00 per month
Experience:
- customer service: 1 year (preferred)
Application Deadline: 20/03/2024
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