Senior Field Support Engineer - Dubai, United Arab Emirates - Talent Pal
Description
Du Poste
The Senior Field Support Engineer is responsible for providing Field Support Technicians, Field Support Engineers, customers and internal teams with support on installation, maintenance and operations.
This position serves as a primary contact for commercial customer interface, project planning, project and site management, development and maintenance of programs to support and resolve complex issues relating to installations, products, technologies and industry requirements and regulations.
This position requires minimal day-to-day supervision and direction and often works independently to optimize work activities and focuses on the continual improvement of customer relationships and satisfactions.
Description Compl�mentaire
Oversee the performance of on-site installations, as well as diagnoses, troubleshooting, service and repair of IFE/avionic equipment and systems
Provide support and guidance to Field Support Technicians and Field Support Engineers on a variety of topics, including training, troubleshooting and technical support
Maintain installation schedules to insure proper staffing and completion of installations within required timeframe
Support an environment conducive to the successful installation of IFE/avionic equipment
Customer facing liaison on multiple topics; including configuration, documentation and general installation and support
Perform project management functions for customers, partners/vendors and internal teams on scheduling, tracking and reporting of issues
Provide documentation as required (standard operating procedure, technical/on-site reports, etc.)
Is the subject matter expert for input/updates to the CMMs, AMMs, Service Bulletin and other pertinent documents
Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns
Communicate with internal team – Customer Support Organization regarding project details
Responsible for adhering to all applicable company and governmental/regulatory policies and procedures as appropriate to the position
Perform other job-related duties as assigned
Exigences du poste
Strong written and verbal English communication skills
Must be proactive, meticulous, organized, and detail oriented
Ability to efficiently resolve problems
Ability to accomplish multiple tasks
Ability to work independently, with minimal direction
Ability to use discretion and independent judgment when making decisions on behalf of the company
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense
Sa mission :
contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible.
Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.Safran Aerosystems est leader mondial des toboggans d'évacuation et des systèmes oxygène.
La société est un acteur majeur dans les systèmes de sécurité et les systèmes de fluides pour les avions et les hélicoptères.
BAC+3, BAC+4Supérieure à 5 ans
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