Waiter/Waitress (Brazilian Specialty) (EU/Arabic Language) - Dubai - United Arab Emirates - AccorHotel

    AccorHotel
    AccorHotel Dubai - United Arab Emirates

    1 week ago

    Description

    Company Description

    Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

    Job Description

    • Greets guests and presents them with the menu.
    • Informs guests about the special items for the day and menu changes if any.
    • Suggest food and beverages to the guest and also try to upsell.
    • Take food and beverage orders from the guest on the order taking pads
    • Obtaining revenues, issuing receipts, accepting payments, returning the change.
    • Performing basic cleaning tasks as needed or directed by supervisor.
    • Filling in for absent staff as needed in any of the F&B department within the hotel.
    • Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
    • Communicate to the guest and provide assistance with their queries.
    • Work as a team to get all the job tasks completed in any given time.
    • Observes guests and ensure their satisfaction with the food and service.
    • Promptly respond to the guest with any additional request.
    • Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
    • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
    • Properly open and pour wine at the tableside.
    • Adhere to grooming and appearance standards consistently.
    • Understands and can communicate products and services available at the resort.
    • Must have some familiarity with basic cooking knowledge.
    • Help other areas of the restaurant such as answering telephones and completing financial transactions.
    • Print closing report and drop the cash with the front office / accounts department.
    • Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
    • Close the shift on the POS terminal.
    • Other tasks that are assigned

    Qualifications

    • Excellent reading, writing and oral proficiency in English
    • Experienced in all aspects of restaurants service
    • Must be well-presented and professionally groomed at all times
    • Excellent leader and trainer with strong interpersonal skills and attention to detail
    • Should have pleasing personality.
    • Excellent guest service skill.
    • Good knowledge of food and beverage service.
    • Passion for guest service
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