Guest Services Officer - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

• Assist guests with all inquiries,both hotel and non-hotel related
• Conduct andattend effective shift briefings to ensure hotel activities andoperational requirements are known
• Maintaingood relationship with AirportConcierge
• Maintain good relationship withretailers and other service providers within the vicinity andensure that information on their promotions are up todate
• Maintain detailed knowledge of theactivities of the day and of key occurrences in your city/locationincluding directions to key points of interests, restaurants,theatres, shopping, cinemas, sporting and recreational facilities,banks, consulates, transport systems and specialevents
• Maintain adequate supplies of forms andbrochures and ensure they are presented in line with thehotel's operating standards
• ConsultLog Book for information/requests left by outgoingshift
• Manage incoming guest mail, messages,facsimiles and special deliveries
• Manage alltransportation requests
• Manage outgoing guestmail, courier services and parcel postage as requested byguests
• Maintain order and security of guestkeys and other selected keys kept in Front Office, ensuring keyissue policy is followed
• Receive telephonecalls and take messages for guests who areout
• Conducts all of the above in accordancewith the hotel's policy, while adhering to SofitelBehavioural Standards
  

Qualifications

PERSONALATTRIBUTES

• Good English language verbalcommunication skills
• Ability to work cohesivelywith co-workers and managers as part of ateam
• Ability to be attentive to guest needs,remaining calm and courteous at alltimes
• Ability to promote positive relationswith hotel residents and patrons
• Ability toexercise good judgment with difficultguests