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- 6-8 years of experience in a similar role.
- Experience in the built environment, with specific experience in key capabilities (Strategy, Operating Model Design, Business Process Management, People Advisory) in Management Consulting and Advisory environments or a relevant position with transferable skill
- Experience in one or several of our key sectors
- Experience in the following areas:
- Target Operating Model development
- Current state assessment, benchmarking, gap assessment against best practice
- Strategy development (at the departmental or organizational level), operational planning, performance management
- Mapping customer journey, services, organizational or departmental scope, and process framework
- Organizational design, organizational sizing
- Development of departmental roles and responsibilities, job descriptions
- Development of competency frameworks, and conducting competency assessments
- Development of governance frameworks, including committee structure and terms of reference, a delegation of authority, three lines of defense
- Development of detailed processes in Visio or ARIS or other BPM tools, standard operating procedures, and work instructions improving organizational efficiency