Customer Relationship Management Analyst - Dubai, United Arab Emirates - REDTAG

Description

Co-ordinate with countries for their respective analysis requirements ,deliver them accurately as per TAT and work to automate them as per the requirementManage operational analysis - calendarized activities - e.g.

Half Payback and the likes Develops trackers of CRM tactical initiatives launched and conduct analysis on the insightsConduct and Assist in predictive modelling projects by overtaking the initial workload

Work with Customer analytics specialist on the business and customer level projects assigned Generate , cross check , Edit and publish trackers and reports decided for CEM initiativesConduct exploratory analysis to come up with relevant and actionable customer insights Make custom reports and analyze discrepanciesMaintain CRM program health trackers and Edit them adding new dimensionsWork to maintain the data architecture and data archive environment and be a part of the team to drive special projects related to development of infrastructure for data analysis departmentCo-ordinate with the partner (Capillary ) for data synchronization and point out to any discrepancies in data in Capillary reports Take up special projects related to CEM/CRM and drive it from start to finish Work on Digital analysis and integrate it with offline stores analysis of customers#J-18808-Ljbffr