Cabin Crew UAE Sharjah and Abu Dhabi - Air Arabia

    Air Arabia
    Air Arabia Sharjah

    1 week ago

    Air Arabia background
    Description
    Job Title: Cabin Crew

    Ambassadors of Air Arabia, you will be responsible for delivering exceptional customer service to our passengers while ensuring their safety and comfort throughout the entire flight cycle.

    About the Role:

    We are seeking individuals who embody the values of Air Arabia: professionalism, respect, integrity, teamwork, and a passion for delivering outstanding customer experiences. As a Cabin Crew member, you will be the face of our airline, providing warm welcomes, assisting with boarding formalities, and attending to passenger needs with a smile.

    Key Responsibilities:

    Conduct
    • Ensure timely attendance, proper grooming, fitness, and legality of self for assigned flights.
    • Attend briefing sessions to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.

    Safety Measures
    • Instruct passengers on safety procedures to be followed, ensuring their safety and comfort at all times.
    • Identify areas of safety and security risks and partner with the Cabin Supervisor to take remedial action in accordance with SOPs (Standard Operating Procedures).
    • Administer first aid to passengers where necessary.
    • Inform Cabin Supervisor, Flight Crew, and Captain as appropriate, with any irregularities and malfunctions promptly.

    Customer Service
    • Welcome passengers and assist in their boarding formalities; enter necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
    • Provide constant excellent customer services to passengers by attending to their individual pre-bookings, requests, and needs.
    • Identify and assist passengers experiencing stress or difficulties in accordance with corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
    • Contribute to maximizing onboard revenue and 'Charity Cloud' program by efficiently promoting onboard meals, products, and charity services, thereby achieving individual and team targets.
    • Ensure proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.

    Crosschecking and Reports
    • Carry out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment prior to takeoff; provide report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
    • Assist in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty-free products are provided before flying.
    • Ensure orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
    • Carry out post-flight briefing and assessment reports as per adopted policies and procedures: provide objective evaluation of the Cabin Supervisor, report any problems or discrepancies on flight, closing, and sealing of duty-free containers.
    • Account to Cabin Supervisor for the conduct of passengers; carry out duties of 'Cabin Supervisor' when designated as such by the Captain.
    • Maintain necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
    • Contribute to team effort by accomplishing related results and achieving allocated sales targets and objectives.

    Important Requirements
    • Age: Between 20 to 26 years for candidates without previous experience as a Cabin Crew.
    • Up-to 33 years for Experienced Cabin Crew.
    • Minimum Height: 160 cm (Female), 168 cm (Male).
    • Weight: To be in proportion to Age and Height.
    • Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform.
    • Medically/Physically fit to perform Cabin Crew duties.
    • Ability to swim with aid of a flotation device.

    Qualifications (Academic, Training, Languages)
    • Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/Tourism is a plus.
    • Training in First Aid, Safety, and Emergency Procedures are an added value.
    • Fit to fly, has good general health, no serious medical conditions or chronic diseases.
    • Proficient in Microsoft Office.
    • Language: Must be fluent in Written and Spoken English.
    • Fluency in Arabic is preferred.

    Work Experience
    • Fresh graduates are encouraged to apply for this role.
    • Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
    • Active cabin crew license is an advantage.
    • Capable of working in shift pattern and for extended working hours.
    • Shows high flexibility and adaptability to frequent changes and busy schedules.
    • Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
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