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- Answer telephone within 3 rings,using correct salutations and telephoneetiquette.
- Take record and confirm restaurantreservations / cancellations in accordance with departmentalstandards.
- Communicate reservation orcancellation changes to management as they arise throughout theshift.
- Monitor the preparation of ownassignments, ensuring compliance to departmentalstandards.
- Ensure that all menu's,check folders are cleaned and in sufficientquantity.
- Ensure that the hostess stand iscleaned and organized.
- Review the Reservationbook, pre-assign designated tables and follow up on all specialrequests.
- Greet the guests at the entrance ofthe restaurant.
- Seat Guest accordingly to floorplan / being fair to each waiter.
- Show gueststheir table which has been designated tothem
- Ensure that the guests are pleased withtheir table.
- Present the open menu to theguest.
- Ensure that the tables are set to thebest service of the guest.
- Anticipate heavybusiness times and organize procedures to handle waitinglines.
- Anticipate guests needs, respond to thempromptly and acknowledge guest, however busy and whatever time ofthe day.
- Maintain positive guest relations atall times.
- Be familiar with hotel services /activities to respond to guest inquiriesaccurately.
- Handle guest complaints followinginstant pacification procedures and insuring guestsatisfaction.
Hostess - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
