Patient Relationship Co-ordinator(Doctor On Call) - Dubai, United Arab Emirates - City Doctor Healthcare LLC
Description
About City Doctor:
City Doctor Home Healthcare LLC is one of the fastest-growing home healthcare organizations headquartered in Dubai, UAE.
Being a leader in providing on-site healthcare services in Dubai, City Doctor has earned the trust of thousands of patients, clients, and partners with its personalized care, quality treatment, and a sincere commitment to the overall well-being of its patients.
- Strong customer contact experience.
- An analytical mind with strong attention to detail.
- To answer and direct incoming phone calls.
- Ability to prepare routine administrative paperwork.
- Ability to communicate effectively, both orally and in writing.
- Ensure all standard protocols set by the organization are maintained.
- Manage relationships with physicians, nurses, and the health care support team.
- Maintains relationship with all listed labs and other support facilities.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Contributes to team effort by accomplishing related results as needed.
- Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing correspondence, reports, and other documents.
- Ensure coordination of communication between patients and families with information on our services, procedures, and protocols.
- Manages inventory tracking system to record deliveries, shipments, and stock levels.
- Other duties assign from time to time.
- Customercentric and service oriented with a minimum of 2 years healthcare experience in customer care, Customer service, or front office.
- Should be of Pleasing Personality.
- Sound understanding of telephone etiquettes.
- English must other languages advantage.
Experience:
Call Center: 1 year (preferred)
- Healthcare: 2 years (preferred)
Salary:
AED3, AED4,000.00 per month
Experience:
Home Healthcare: 1 year (required)
Language:
- Arabic (required)
Shift availability:
- Overnight Shift (required)
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