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- To provide a courteous,professional, efficient and flexible service at all times,following the hotel Standards ofPerformance.
- To perform all duties and taskswhen rotated or assigned to another Department as per Master TaskList for that Department.
- To be fullyconversant with all services and facilities offered by thehotel.
- To operate the switchboard in accordancewith the department's operationstandards.
- To attend to the hotel guestscommunications from inside or outside thehotel.
- To use and adhere to policies andprocedures for handling calls, messages and selling services andrestaurants to guests of the hotel.
- To handlewake-up calls promptly and according to hotelstandards.
- To ensure when required, the doctoris contacted with the minimum delay and that direct supervisor isinformed accordingly.
- To be aware and adhere tothe hotel emergency policy and procedure.
- Toensure that all faxes are well prepared, checked and sent within 5minutes from arrival or received.
- Act as eitherRoom Service order taker or as a departmental coordinator for allareas of the hotel and ensure a proper follow is done for allguests requests and comments.
- To plug in allcustomer inquiries into the system and ensure proper follow up isdone.
- To ensure that the desk and surroundingarea is kept clean and organized at alltimes.
- To report guest complaints or problemsto FO Supervisors or Asst FOM if no immediate solution can be foundand assure follow up with guests.
- To beentirely flexible and adapt to rotate within the different subsections of the Front Office Department.
- Tocarry out any other reasonable duties as assigned by the FOSupervisor and the Assistant Front OfficeManager.
Guest Service Officer - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
