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- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints and compliments – and following it up
- Managing, recording and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
Guest Relations Agent - Ras Al Khaimah, United Arab Emirates - IHG Hotels & Resorts
