Guest Relations Supervisor - Dubai, United Arab Emirates - SOFITEL

    SOFITEL
    SOFITEL Dubai, United Arab Emirates

    2 weeks ago

    Default job background
    Permanent
    Description

    Job Description

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:


    • Ensuring that all Sofitel service standards and operational procedures are adhered to in all interactions with Guests and colleagues.


    • Providing prompt, attentive service either directly to the Guests or colleagues using the Guest's name.


    • Reviewing reservations and Guest preferences to ensure all standards are met.


    • Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.


    • Following the Hotel's telephone etiquette standards when handling internal and external calls.


    • Remaining observant and responds to each Guest who approaches the Reception Desk.


    • Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest's profile.


    • Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.


    • Developing and maintains strong Guest relationships to ensure Guest loyalty.


    • Actively participates in departmental meetings, providing new ideas to improve service.


    • Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done.

    Qualifications


    • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective


    • Must be flexible in terms of working hours


    • Must have excellent written/verbal communication and Guest interpersonal skills


    • Knowledge of computerized Front Office systems.


    • Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.


    • Has outstanding Guest services skills, professional presentation, and sophisticated communication skills


    • Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .


    • Previous experience in Front Office Operations including Front Desk ajnd Reservations