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- Managing Beverage Operations
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Implements agreed upon beverage policy and procedures throughout the property.
- Manages in compliance with all applicable beverage laws.
- Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
- Monitors adherence to all beverage control policies and procedures.
- Attends pre- and post-convention meetings as needed to understand group needs.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
- Manages to achieve or exceed budgeted goals.
- Ensures compliance with all beverage policies, standards and procedures.
- Maintains food handling and sanitation standards.
- Manages inventories according to budget and business levels.
- Assists with developing menus and promotions as necessary.
- Leading Beverage Team
- Trains staff on beverage control policies and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Communicates critical information to the beverage staff regarding each event.
- Provides excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides feedback to individuals in an effort to improve service performance.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in the development and implementation of corrective action plans.
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
Assistant Beverage Manager - Abu Dhabi, United Arab Emirates - Anantara
Description
Job Description
Ensuring Exceptional Customer Service
Managing Human Resource Activities
Qualifications
Additional Information
Relocate to remote area