Operations Manager - Dubai, United Arab Emirates - Gulf Model School

Gulf Model School

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

Operations Manager Job Responsibilities:

Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
Anticipates and tracks operational and tactical risks and providing strategic solutions.
Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
Works with sales teams to help set and meet daily and quarterly goals.
Plays a significant role in longterm planning, project status reporting, and implementing change control processes.
Works closely with COO on other special planning and departmental projects.
Oversees and reports weekly, monthly, quarterly, and annual metrics.
Identifies trends and assess opportunities to improve processes and execution.
Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
Collaborates with other backoffice team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
Collaborates with transitions and onboarding team as needed.
Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
Assesses a variety of situations and provide clarity to team and stakeholders.
Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
Solicits and responds to feedback while gaining commitment and support.
Supports backoffice and firmwide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
Stays up to date on industry regulations, trends, and technology.
Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatorybased best practices.

Operations Manager Qualifications / Skills:

Addressing operational concerns and issues, monitoring overall customer satisfaction
Developing and implementing operational procedures and policies
Analyzing training needs/requirements
Excellent interpersonal communication and organizing skills to coordinate project activities
Ability to communicate with others effectively
Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings
Ability to work with details and timesensitive issues
Good decisionmaking skills and response to highpressure situations.

Education, Experience, and Licensing Requirements:

Bachelor's degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
Minimum of two (8) years of recent overall project management experience
Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility
A Project Management Professional (PMP) certified by the Project Management Institute (PMI) can be used in lieu of the educational requirements.

Ability to commute/relocate: