Business Analyst-CRM - Ajman, United Arab Emirates - Dautom

Description

ClientIntroduction:

In this role youwill have the opportunity to work closely with one of our esteemedclients. This client is a global leader in the Banking Industryknown for its commitment to quality and innovation. They havechosen Dautom as their trusted partner for their upcomingprojects.

Job Title: BusinessAnalyst CRM

This role should havethe capability of business analysis project management andtechnical skills in managing and implementing CRM strategies andsystems within an organization.

KeyResponsibilities:

CRM Strategy Development andImplementation:

• Collaborate withsenior management to define and develop CRM strategies that alignwith business goals.
• Lead the planningand implementation of CRM projects ensuring they are delivered ontime within scope and budget.
• Analyze businessprocesses and customer interactions to identify opportunities forCRM initiatives to enhance customer satisfaction andloyalty.

ProjectManagement:

• Manage the entirelifecycle of CRM projects from conception through implementationand postlaunch support.
• Coordinate with internal teams andexternal vendors to ensure smooth execution ofprojects.
• Monitor projectprogress adjust as necessary and report on milestones and outcomesto stakeholders.
• Conduct indepthanalysis of business requirements to inform CRM strategy and systemcustomization.
• Translatebusiness needs into technical requirements for the CRMsystem.
• Evaluate theeffectiveness of CRM strategies and tools recommending improvementsor new technologies as needed.

StakeholderManagement:

• Serve as theprimary liaison between the IT department external vendors andbusiness units regarding CRMinitiatives.
• Ensure clearcommunication and understanding of CRM strategies projects andoutcomes across all levels of theorganization.
• Gather feedbackfrom users and stakeholders to continuously improve CRMeffectiveness.

Training andSupport:

• Develop anddeliver training programs for users on how to effectively use theCRM system.
• Provide ongoingsupport and guidance to users addressing any issues or concernswith the CRM system.
• Create documentation and resources toassist users with CRM processes and bestpractices.

Skills andQualifications:

• Bachelors degreein Information Technology or relatedfield.
• Proven experience in projectmanagement and business analysis specifically with CRMsystems.
• Strong understanding of CRMprinciples technologies and trends.
• Excellentanalytical problemsolving and decisionmakingskills.
• Strong leadership and team managementabilities.
• Effective communication andinterpersonal skills with the ability to interact with a variety ofstakeholders.
• Experience with CRM software ishighly desirable.
• Projectmanagement certification (e.g. PMP) or CRM certification (e.g.Salesforce Admin) can beadvantageous.

Benefits andPerks:

• Competitivesalary and bonus structure.
• Comprehensivehealth and wellness benefits.
• Opportunities forprofessional development and growth.
• Flexiblework arrangements including remote workoptions.
• Employee recognition programs and acollaborative teamenvironment.

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RemoteWork :

No