Technical Support Specialist - Dubai
2 days ago
Job description
JOB PURPOSE:
To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.
CERTIFICATIONS:
Professional Certification in Server domain (MCSE/MCSA)
Microsoft Azure Associate.
VMware Certified Professional (VCP)
ITIL (Minimum Foundation Level).
Excellent understanding of IT Service Management and underlying Processes
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
- Solid understanding and experience of Mail flow in an enterprise environment.
- Troubleshoot and optimize IIS web servers for high availability and performance.
- Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
- Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
- Enforce strong security practices and standards across all systems.
- Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
- Develop and execute Power Shell or similar scripts for process automation and task scheduling.
- Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
- Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
- Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
- Conduct root cause analysis and implement long-term solutions.
- Collaborate with cross-functional teams to design and implement infrastructure solutions.
- Knowledge on Microsoft SQL Server
- Excellent communication skills and customer service ethos.
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
Windows Server Management
SCCM/Patch Server Management
Active Directory
Microsoft Exchange
Office 365 Management
Automation through BMC True sight Server Automation and Manage Engine
VM Management
Backup Management
SOFT SKILLS:
MANDATORY
Excellent communication.
Problem Solving.
Interpersonal Skills.
Planning and organization.
Flexibility & dedication toward the work.
Conflict Resolution
Critical Thinking
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