Operation Manager - Dubai, United Arab Emirates - D Luxe Car Care
Description
Ensuring the successful and effective management of the operations of D Luxe Lube, along with managing the needs of the stakeholder.
The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained.
- Design, manage and improve strategic and operational objectives;
- Ensure all operations within Lube are carried on in an appropriate, costeffective way in line with the vision and mission of the D Luxe brand;
- Effective management of stakeholder communication and needs;
- Improve operational management systems, processes and implement best practices in the industry;
- Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall;
- Timely identification, assessment and evaluation of risks to the Lube operations and proposing recommendations for risk treatment;
- Oversee purchasing, inventory management and warehouse efficiency;
- Support the organization's processes remain legally compliant;
- Manage budgets and forecasts for Lube operations;
- Implement controls to monitor the quality assurance objectives;
- Implement and monitor service KPIs;
- Implement innovative ways to enhance quality of customer service and satisfaction;
- Identify and propose training needs of staff;
- Troubleshoot and resolve customer concerns;
- Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and
- Support the group Finance & HR function with documentation requirements and reporting requirements.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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