Salon Receptionist - Dubai, United Arab Emirates - MIRRORS BEAUTY LOUNGE

MIRRORS BEAUTY LOUNGE
MIRRORS BEAUTY LOUNGE
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Responsibilities:

  • Lead client experience from check in to check out, ensuring Salon standards are upheld, creating a memorable experience for the client.
  • Set the tone of a positive shop atmosphere by approaching the customer & the staff.
  • Organize and execute shop flow between Clients and staff in a positive manner.
  • Ensure client information is entered in with accuracy and timeliness.
  • Rebook appointments during check out while addressing client by name.
  • Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
  • Optimize and maximize appointments with reservation system and ensure timely communication with Customer Service team.
  • Engage clients and serve complimentary beverages.
  • Maintain highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
  • Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean.
  • Maintain clear communication with Shop Management about overall shop operations
  • Educate clients on Salon products and tools and replenish after sell through.
  • Be on time for scheduled shifts.
  • Other duties and projects as assigned by Manager or Manager on Duty.

Qualifications:

  • 2+ years' experience in Salon and a fast paced, customer service environment
  • Previous experience with Point of Sale Systems strongly preferred
  • Previous salon/spa experience preferred but not required
  • High school diploma or equivalent
  • Understand the importance of providing amazing customer service
  • Promote a professional and brandappropriate image
  • Strong communication skills and strong presence
  • Selfstarter with a leadership mentality
  • Pleasant and positive demeanor
- zAbility to work at a sustained, fast pace

  • Excellent problem solving and trouble shooting skills
  • Track record in providing overthetop, amazing customer service
  • Ability to multitask with ease
  • Frequently required to stand and/or walk for duration of 1012 hour long shifts
  • Has the technical ability and skills to operate a point of sale system
  • Problem solver use logic and support resources to solve problems at the front desk
  • Maintains professional demeanor under pressure
  • Salon follows all applicable federal, state and local laws in regards to background checks.
Contract length: 24 months


Job Types:
Full-time, Contract

Work Remotely

  • No

Salary:
AED2, AED3,000.00 per month


Experience:


  • Salon: 2 years (preferred)
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