Executive Housekeeper - United Arab Emirates - Wynn Al Marjan Island

Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking an Executive Housekeeper – Rooms to join the resort's hotel housekeeping team.

The primary duties and responsibilities of this role are:

• To report for duty punctually always wearing the correct uniform and name tag.

• To attend daily briefing in selected areas conducted by direct leader and attend/participate in shift briefings with Assistant Managers, Guest Room Attendant and Supervisor with relevant information on day-to-day operations.

• To attend all management meetings and schedules in the absence of Director Housekeeping, deputing him/her in all duties and responsibilities as required.

• To be flexible in working hours based on business demands.

• To be able to promote an environment of multi-tasking within the department.

• To be proficient in handling software relating to property management - Opera, HotSOS, Maximo communication system and other relevant systems as required for the day-to-day operations.

• To lead the entire housekeeping division (Rooms, Public Area, Laundry & Uniform Room) team as a deputy to the Director Housekeeping.

• To align department vision and goals as set by the Director Housekeeping and ensure full compliance and implementation across the department.

• To liaise with Human Resources on all colleagues' issues, as pertaining to performance and disciplinaries.

• To conduct regular meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and guest comments.

• To ensure that leaders in all sections are monitoring and implementing the grooming policy.

• To ensure through effective management that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual.

• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.

• To liaise with the Front Office on anticipated Guest check-ins, check-outs, room assignments and rooming list, etc.

• To conduct periodic inspections of all hotel areas to check the cleaning standard.

• To ensure that all operational aspects are aligned to creating memorable experiences for guests.

• To take ownership of all quality audits across the department and ensure quality of service provided is at the highest levels, suggest improvements and implement quality improvements as deemed necessary.

• To ensure that all departmental reports and correspondences are completed punctually and accurately.

• To liaise with the hotel's contracted companies for pest control, marble polishing, flowers, laundry provider services, manpower services provider and build professional relations with them to be able to have efficient management of resources.

• To support the managers in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development.

• To oversee the department's orientation program for new colleagues to make sure that they understand the policy and procedure of the hotel.

• To ensure training courses are conducted in coordination with Assistant Manager- Training and Learning & Development for new colleagues, and regular "Refresher" courses for newly hired and existing colleagues.

• To conduct employee evaluations for all housekeeping colleagues to review their general performance, discuss existing performance and areas of improvement.

• To interview new potential colleagues in liaison with Human Resources.

• To ensure that housekeeping colleagues are familiar with in-house facilities for the purpose of assisting guests.

• To be aware of every standard that is required as per Forbes 5-star classification guide and always ensure strict implementation of the standards in all areas of the housekeeping division.

• To ensure regular training is conducted based on the Forbes checklists to ensure team is in line with the requirements and is always striving for perfection.

• To facilitate regular team building initiatives, competitions and incentive programs .

• To liaise with the hotel's contracted companies for pest control for Guest Rooms to ensure an effective program is established and maintained.

• To ensure that V.I.P.'s rooms/suites are checked prior to the arrival of the Guest for 100% readiness.

• To ensure proper arrangement and maintenance of flowers and plants in the Guest rooms and Public Areas.

• To liaise and co-ordinate with all departments regarding operational challenges.

• To assist as necessary in providing uniforms and decorations for special theme parties and other promotions.

• To be responsible for the inventory of Guest supplies, linen, uniforms, and the ordering and replacement when necessary.

• To oversee the ordering of cleaning supplies and Guest supplies, and to check that they are handled, and stored correctly.

• To make recommendations to Director Housekeeping for modernization of equipment, cleaning methods and the setup of Guest supplies.

• To be the gatekeeper for all budgetary controls in the department by working with the line managers and ensuring costs are kept in line with approved budgetary guidelines.

• To ensure effective control of linen (i.e. receiving, recording, storage, disposal etc.)

• To ensure there is high level of employee satisfaction within the entire department and thereby meet the Colleague Engagement Survey targets set by the leadership.

• To ensure that all colleagues have a complete understanding of and adhere to the hotel's policy and procedures.

• To be fully trained in all safety rules, emergency procedures and fire prevention regulations and ensure these are strictly enforced by the colleagues.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Preferably have a college degree from a hotel school, university, and/or its equivalent

• Minimum of 8 years of Housekeeping experience in a large 5 Star Hotel or Resort.

• A minimum of 3 years as a manager Housekeeping experience

• Previous experience working in a 5* Luxury Hotel

• Possess a proven record of success in several or all the following areas: Floor management, Public area management, Office management, Linen room management, Work with textiles, fabrics and other materials, laundry operations management, Use of cleaning products, Scheduling housekeeping administration, Budget & P&L analysis, planning, controlling and implementation

• Demonstrate ability in the following areas: taking initiative, displaying leadership, problem solving, prioritizing, and delegating responsibilities, training and developing subordinates, goal setting and being goal oriented

• Experience in a luxury hotel or resort setting. 

• Ability to work in a fast-paced, multicultural environment.

• Comfortable working in back-of-house areas with high foot traffic and operational activity. 

• Willingness to work flexible hours, including weekends and public holidays.

About Wynn Al Marjan Island's Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.