Ecommerce Manager - Abu Dhabi, United Arab Emirates - Joud Coffee

Joud Coffee

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

The Role

Key Responsibilities:

Lead the creation and execution of strategic e-commerce initiatives that align with the company's overall objectives, driving profitable growth.

Take full ownership of the website's operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience.

Utilize advanced analytics to analyze each point in the growth marketing funnel, test and implement winning strategies to acquire and convert new eCommerce and subscription customers.

Leverage analytics tools to monitor key performance indicators (KPIs) such as click-through rates, bounce rates, and customer retention rates, and use this data to make informed decisions that optimize website performance and refine marketing and site strategies.

Manage day to day operations and develop, maintain operational procedures for the e-commerce activities, including order management, customer service, fulfilment, ensuring alignment with business operations.

Oversee the online product catalogue, ensuring it is reflective of the brand, aligned with market demand, and effectively promoted to maximize sales potential.

Manage product promotions, and pricing strategies to align with inventory and sales objectives, including the introduction of new products and the phasing out of underperformers.

Handle customer service escalations, providing solutions for complex customer service issues that arise from online transactions.

Ensure that the e-commerce platform is robust, secure, and compliant with all relevant regulations, safeguarding customer information and company data.

Manage relationships with external vendors and technology partners to ensure they meet the needs of the business, negotiating contracts that favor the company's interests.

Stay abreast of emerging e-commerce trends and technologies, adapting and innovating the company's approach to maintain a competitive edge in the market.

Requirements:

About the company
Joud Coffee is a specialty coffee in the heart of Abu Dhabi. We are passionate about offering Abu Dhabis most authentic coffee experience with the finest selection of specialty locally-roasted coffee.

Our new full-service menu features the best in comfort foods and classic dishes with modern flare that are sure to keep you coming back time and again.

Our chefs have created a culinary experience that rivals any, with inspiration taken from all across the globe.

We have created a fun and welcoming neighborhood atmosphere to catch up with friends, get some work done, or simply enjoy our rich-flavoured coffee as an escape from the day.

Come and be greeted with a smile, and experience all that Joud Coffee has to offer.