Guest Services Manager jobs in Dubai - Accor

Description

Guest Services Manager jobs in Dubai | AccorResponsibilities:

Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfactionManage guest services staffing and supervision, including scheduling, training, performance management, coaching, discipline as needed, promotional recommendations, etc.

Handle guest complaints and refer them as necessary, follow up on corrective actionConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with service providers – Limousine, Valet, Newspaper, Car wash, etcAssist guests with all inquiries, both hotel and non-hotel relatedMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special eventsKeeping track of inventory and ordering of supplies related to guest services.

Manage incoming guest mail, messages, facsimiles and special deliveriesParticipate in management team meetings and training sessions as necessary.
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followedConducts all of the above in accordance with the hotel's policy, while adhering to Sofitel Behavioural Standards


Requirements:
Good English language verbal communication skillsAbility to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environment

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