Concierge Agent - Dubai, United Arab Emirates - HILTON

Description

A Concierge is performing the following tasksto the highest standards:

• Serve as a key point of contact forguests and efficiently respond to guestenquiries.
• Extend a warm welcome to arrivingguests and assist guests upon their departure, asrequired.
• Engage with guests and VIP gueststhroughout their stay and prove each guest with a tailored guestexperience, based on their needs andpreferences.
• Provide information, advice andbooking services for a wide variety of guest enquiries, includingcity tours, theatre tickets, restaurant bookings, medical services,transportation, flight bookings etc..
• Processand deliver messages for guests, asrequired.
• Deliver and safely storage guestluggage upon their arrival and departure.
• Stayup to date with all hotel services, daily VIP arrivals and specialevents.
• Ensure orderliness and safetyguidelines around the lobby and front doorareas.
• Project a professional manner with anemphasis on hospitality and guest service at alltimes.
• Maintain a clean, healthy, and safetyworking area.
• Act in accordance with policiesand procedures when working with front of house equipment andproperty management systems.