Technology Support Analyst I - Dubai, United Arab Emirates - Kirkland & Ellis

    Kirkland & Ellis
    Kirkland & Ellis Dubai, United Arab Emirates

    2 weeks ago

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    Description

    Qualifications & Requirements

    Education, Work Experience, Skills

    • Education. Computer Science or Technical qualification.
    • Minimum of 3 to 4 years of experience in a professional services environment, law firm experience preferable.
    • A+ and/or Microsoft certification are desirable.
    • Strong verbal, and written communication skills.
    • Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
    • Audio Visual experience a plus.

    Technologies/Software

    Core Technologies

    • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues
    • Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
    • Knowledge and experience in conference center environment

    Current K&E Technologies

    • Microsoft Windows
    • Microsoft Office Suite
    • iManage DeskSite and FileSite
    • Citrix /VPN
    • Polycom and Cisco Video Conference Systems
    • AirWatch
    • PeopleSoft
    • Carpe Diem
    • Avaya
    • MFA
    • ITSM Ticket Management System
    • Lenovo laptops and desktops