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Manager, Seller Reimbursements, MENA 3P Profitability - dubai - Q-Express Documents Transport
Description
Sellers form the core of our marketplace business at Amazon; to ensure we keep accelerating our flywheel and build a sustainable business, we need to drive the cost of defects down while ensuring a high bar on seller experience.
A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization.
This role will particularly suit someone with strong analytical abilities, relationship building skills and superb project management capabilities.Some of the qualities that we are looking for:
results‑oriented, a proven innovator, intellectually potent to solve complex problems, an owner who does what it takes to make the team successful, relentlessly high standards, customer obsessed, performs well in an ambiguous environment, and a burning desire to be part of something really big.
Key Job ResponsibilitiesLead the 3P Marketplace Seller Reimbursements Charter for AE, SA, and EG for all fulfillment channels (FBA, Seller Flex, Easy Ship, and eventually Self Ship)
Define reimbursement policies based on marketplace dynamics, incorporating external inputs such as SIC policy and WW best practices
Influence and work with critical stakeholder teams (Ops, CS, RCX, CoBW, etc.) to drive upstream product and process improvements to fix key defects that impact seller reimbursements & experience
Own reimbursements SX metrics (such as claim rate %, TTR, FTR%, etc.) and drive continuous improvements
Monitor seller feedback to understand critical pain points and areas of dissatisfaction related to reimbursements. Adapt policies, processes, and seller communications to improve SX
Define mechanisms to detect emerging Abuse MOs (Courier, Seller, Customer), dive deep to identify break‑points, and implement short‑ and long‑term fixes to arrest them
Identify areas of automation to reduce manual interventions/investigations; partner with product and tech teams (SAFE‑T, MENA Tech, WW DP&R) to implement solutions
Qualifications
5+ years of working cross‑functionally with tech and non‑tech teams experience
5+ years of cross‑functional project delivery experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Experience owning program strategy and end‑to‑end delivery
Experience managing, analyzing and communicating results to senior leadership
Experience with performance metrics and process improvement and Lean techniques
Knowledge of SQL
MBA
2+ years of team management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-18808-Ljbffr
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