Hotel Receptionist - Abu Dhabi, United Arab Emirates - Nehal Hotel

Nehal Hotel
Nehal Hotel
Verified Company
Abu Dhabi, United Arab Emirates

6 days ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job Responsibilities and Duties

  • Assigns guests to the proper rooms upon checkin
  • Answers customer queries via phone, online, or in person
  • Manages phone and online reservations and event bookings
  • Processes customer payments and verifies credit card information
  • Maintains accurate records of bookings and payments
  • Escalates more critical issues and concerns to supervisor or appropriate teams
  • High school diploma; Bachelor's degree in Hotel Management is preferred
  • Minimum experience of 1 year in a customer service role
  • Customercentric attitude
  • Computer literate
  • Highly organized
  • Excellent written and oral communication skills
  • Proficiency in multiple languages is a plus
  • Familiar with hotel reservation software
  • Firm understanding of how travel planning websites work

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Experience:


  • Waiter: 1 year (preferred)
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