Retail Sales Consultant - Abu Dhabi, United Arab Emirates - Travelex

    Travelex
    Travelex Abu Dhabi, United Arab Emirates

    2 weeks ago

    Default job background
    Full time
    Description
    Role purpose To offer exceptional customer service whilst maximising all sales opportunities.

    Key

    accountabilities
    • Deliver excellent customer service
    • Follow the sales process in order to maximise sales
    • Understand features and benefits of all Travelex product lines
    • Use every opportunity to upsell and cross-sell
    • Recognise the warning signs of questionable transactions and mitigate

    possible effects of the sale
    • Adhere to promotional marketing offers
    • Manage till stocks
    • Achieve individual KPIs / targets
    • Fully investigate overs and shorts (differences) and report
    • Adhere to company and location policy and procedures, including Audit,

    Risk, Health & Safety, Security and customer service requirements
    • Ensure compliance to legal and corporate requirements
    • Maintain high standards of housekeeping and presentation of stores
    • Contribute to the success of the team
    • Complete training within required timelines

    Role-specific

    experience and

    Skills

    • Retail, cash handling and/or banking experience
    • Good customer service skills
    • Good numerical ability
    • Good knowledge of product, services and procedures
    • Demonstrated experience working with computer systems
    • Ability to work independently as well as in a team environment
    • Ability to handle routine activities with attention to accuracy and detail
    • Flexibility to work different shifts and locations as required
    • English language skills

    General

    experience and

    personal

    qualities
    • Self-aware, open-minded with a high degree of personal and professional

    integrity
    • The ability to build and manage relationships, developing trust and credibility

    with customers, partners, peers, teams, internal and external stakeholders
    • A strong record of performance delivery in their area of expertise, through

    increased sales and/or performance against KPIs
    • The ability to analyse issues and solve problems
    • Drive customer focus in everything we do to gain and retain high quality

    customers for the long term success of Travelex