GUEST RELATIONS MANAGER - Dubai, Dubai, United Arab Emirates - B7

    B7
    B7 Dubai, Dubai, United Arab Emirates

    1 week ago

    Description

    Company Description

    CLIENT: Holiday Home provider 

    LOCATION: Dubai, UAE

    Job Description

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.

    • Provide upscale guest service experiences for clients throughout their stay
    • Be a continual source of information, help and assistance to all guests
    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    • Oversee check-in and check-out procedures, including reservations and financial transactions
    • Actively listen to and resolve complaints
    • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
    • Manage guest relations team 
    • Analyze customer feedback and suggest ways to improve ratings
    • Recommend local tourist spots, including places to dine, shop and sight-see
    • Establish friendly relationships with clients

    Qualifications

    • Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup 
    • Understanding of all hotel / Holiday Home management best practices and relevant laws
    • Hands-on experience with Hotel Management software
    • Excellent in spoken and written English, knowledge of other languages is a plus
    • Excellent problem-solving and multitasking skills
    • Leadership skills along with the ability to motivate a team into high performance
    • Ability to work flexible hours
    • Strong sense of responsibility and a professional presentation
    • Degree in Hospitality Management, Tourism, Business Administration or relevant field
    • Must be familiar with Dubai areas and its tourism spots

       

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