Business Support Team Analyst - United Arab Emirates - BARCLAYS

Description

Job Description

Purpose of the role: To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team's operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Business Support Team Analyst in our Private Bank and Wealth Management (PBWM) team in Dubai.

The PBWM Operations & Business Support Analyst plays a critical role in supporting the day-to-day operational and business activities of the Private Bank and Wealth Management (PBWM) function. The role ensures timely and accurate processing, comprehensive reviews, insightful reporting, and effective resolution of operational issues across PBWM accounts, products, and services. The position also contributes to the continuous improvement of processes, controls, and client service delivery across the PBWM business.

What you will be doing:

Operational Support & Processing

• Support daily operational activities across PBWM, including account processing, product setup, service requests, documentation review, and transaction oversight.
• Conduct detailed reviews to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Support root-cause analysis and timely resolution of operational issues, ensuring minimal disruption to client service.

Client Relationship Support

• Assist in managing client relationships by understanding service needs, identifying issues, and ensuring delivery of a consistently high standard of service.
• Work closely with Relationship Managers, Product Specialists, and Operations teams to provide seamless client experiences.

Cross-Functional Collaboration

• Partner with internal stakeholders across Operations, Risk, Compliance, Technology, and Front Office teams to align processes and support integrated PBWM service delivery.
• Act as a key liaison for operational matters, supporting communication flows and process consistency across the business.

Process Improvement & Controls

• Identify areas for enhancement within PBWM processes, proposing and supporting implementation of solutions to improve efficiency, accuracy, and client satisfaction.
• Contribute to the development, documentation, and embedding of operational procedures and internal controls to mitigate risks and support a robust control environment.
• Support the implementation of new policies, ensuring changes are understood, adopted, and effectively executed.

Reporting & Performance Insights

• Prepare and maintain reporting dashboards, operational metrics, management information (MI), and analytical insights for senior internal stakeholders.
• Develop clear presentations summarising operational performance, control outcomes, and identified trends or risks.

Industry Awareness & Best Practice

• Monitor developments and trends within the Private Banking and Wealth Management industry to help embed leading practices within PBWM.
• Contribute to PBWM transformation initiatives designed to improve efficiency, reduce risk, and enhance client experience.

Project & Change Participation

• Participate in business initiatives, regulatory projects, system enhancements, and operational improvement programmes.
• Support testing, documentation, stakeholder engagement, and adoption of new processes or tools.

Essential Criteria:

• Demonstrate in-depth technical knowledge of PBWM operations, products, services, and regulatory requirements.
• Demonstrate a strong understanding of relevant principles, concepts, and operational frameworks within the PBWM domain.
• Evidence of applying technical expertise to solve problems, assess operational risks, and inform decision-making.

Desirable Criteria:

• Excellent stakeholder management experience.
• Ability to communicate complex information clearly and persuasively, adapting messages for different audiences.
• Evidence of making sound evaluative judgements based on factual analysis and attention to detail.

This role is based in Dubai. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

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