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- 23 years ofexperience with the hospitality solution providercompanies.
- Ability to support nontechnicalpersons with technical issues and ability to explain computingconcepts to users in a clear and easily understoodmanner.
- Previous experience in a customerservice environment preferably with problem resolution andtechnical background.
- Knowledge or experiencewith database structures nomenclature and definitions (such as usedwith MS SQL)
- Candidates with the domainknowledge from Hospitality Amusement and Leisure Industry would begiven preference.
- Company: Interlink HRConsultancy
- Employment Type: Full Time
- Experience: 2Years
- JobType: Hospitality Hotel
Support Executive Hospitality - Dubai, United Arab Emirates - Talent Pal
Description
Job Summary
Weare responsible for providing quality service and support tocustomers regarding the operations and technical aspects of thehospitality software. The Technical Support Analyst will provideaccurate and efficient communication and management of issuesgenerated from customers and may utilize the help desk ticketsystem by inputting updating and closing tickets. Creating enduserand internal documentation will help other employees in solvingproblems and navigating the software. Attending trade shows orreading trade show magazines will keep employees in this positionup to date on current information about computers systems andsoftware.
Requirements
Insurance AirTicket (once in two years) paid leave of one month on completion of11 months of work.
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