Facility Manager - Dubai, United Arab Emirates - NH Collection

NH Collection

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Company Description

NH Collection Dubai The Palm:
Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah.

Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai's top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina.

Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring.

Those seeking a more stimulating atmosphere can indulge at the hotel's lively sports bar, set to be one of the new 'go to' spots in Dubai.

Job Description:

**_

Planning and Organising:
_**- Participate in preparation of the hotel's strategic and marketing plans. Prepare the Residence budget.

Plan and implement training plans for all Residences employees. Conduct regular team member training, and monitor its success. This will involve training in both IT systems and guestservice procedures.
Maintain full knowledge of the Property Management and Guest Service Centre software and computer systems.

_ Operations_

Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Remain accountable for all elements of the department operations.
Ensure that all Standard Operating Procedures are being adhered to, by training all team members and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
Develop and maintain a motivational working environment within the department.
Provide coaching and counselling, support and guidance to the team members as required.
Ensure team members are uptodate with current information and data of the hotel, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Conduct regular room inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
To champion Global Hotel Alliance and Frequent flyer programs for the hotel.

_ Administration_

Establish and maintain effective employee relations.
Liaise with P&C in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
Control payroll and business expenses of the department.
Liaise with the Accounting department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
Assist the Accounting department in collecting outstanding, especially bills from tour leaders, local representatives of operators and local agencies.
Foster good relationship with all business partners.
Attend hotel events, daily briefings and training to improve professional skills.
Ensure timely follow up of all guest requests and reverts to guests or hotel as appropriates.
Take ownership of guest's requests and needs and ensures immediate action as appropriate.
Keep superiors updated of all mishaps, unusual cases and guest feedbacks.
Well acquainted with all hotel facilities, including the guest room facilities and knows all events in the hotel.
Is thoroughly updated on arrivals, departure and transport arrangements for the day.
Ensure guest recognition.
Is able to identify and acknowledge repeat guests and VIPs.
Ensure that each guest interaction is a delightful experience for the guests.
Never say "NO". Offer alternatives as applicable.
Always find a way to exceed guest's need and expectations.
Ensure consistent delivery of hotel's service standards.
Is selfmotivated and leads department by example.
Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
Attend all scheduled training courses organized by the hotel as and when asked to.
Is a team player and actively participates in all employee activities.
Presents himself/herself at all times with professional courtesy and etiquette